Terms & Conditions

HOW TO ORDER

 

PAYMENT OPTIONS

  • We accept Visa, Mastercard, and American Express.
 

DELIVERY & SHIPPING COSTS

  • Deliveries to the EU take approximately 4 to 6 weeks, earlier delivery may be possible we will inform you when your order is confirmed.
  • Delivers to USA and Canada take approximately 8 to 10 weeks, earlier delivery may be possible we will inform you when your order is confirmed.
  • Delivers outside the territories listed above, lead-time will be confirmed
  • We ship worldwide
  • The operator reserves the right to update the price of the goods before the goods are dispatched if they find that the goods have been offered at a wrong price. In this case, the operator must inform the customer about the correct price and he / she must agree with the price adjustment. Otherwise, the purchase agreement will not be concluded and the order will be cancelled by the operator.

 

SHIPPING COSTS BY REGION

   REGION  

COUNTRY

OTHER COSTS VAT DELIVERY BY

   1

EU (excl. Czech Republic)

- incl. VAT TNT, DHL

   2

Norway + Switzerland

- excl. VAT TNT, DHL

   3

Russia + Ukraine

- excl. VAT TNT
   4

Japan + Asia + Australia

+ customs clearance & duties excl. VAT Lagermax
   5

Arabia + Latin America + Africa

+ customs clearance & duties excl. VAT TNT, UPS
   6

USA + Canada

price includes customs clearance & duties excl. VAT UPS
   7

Czech Republic

- incl. VAT TNT
   8

Other

upon request    

 

   ORDER TOTAL 

REGION 1

REGION 2

REGION 3

REGION 4

REGION 5

   up to € 500

€ 40

€ 50

€ 105

-

-

   € 501 - € 1 000

€ 55

€ 80

€ 145

€ 260

€ 260

   € 1 001 - € 1 900

7% of the order

9% of the order

10% of the order

upon request

upon request

   € 1 901 - € 2 800

6% of the order

8% of the order

9% of the order

upon request

upon request

   € 2 801 and over

4% of the order

7% of the order

8% of the order

upon request

upon request

 

   ORDER TOTAL 

REGION 6

   up to $ 600

$ 40

   $ 601 - $ 1, 250

$ 130

   $ 1 251 - $ 3 750

10% of the order

   $ 3 751 and over

5% of the order

 

   ORDER TOTAL 

REGION 7

PRAGUE

   up to 10 000 Kč

200 Kč

Free of charge

   10 000 Kč - 25 000 Kč

300 Kč

Free of charge

   25 001 Kč and over

500 Kč

Free of charge
 
 
Click here to see Shipping Costs in a PDF file
 
 

GIFT WRAP SERVICE

We are happy to gift wrap and to enclose a hand written greeting card. You can add these services in your shopping bag when ordering.

 

RETURN POLICY

  • No return will be accepted with ARTĚL’s authorization.
  • All claims must be made within 10 days of receipt of goods.
  • All returns must be made within 30 days of receipt of goods.
  • No returns will be accepted after 30 days.

 

TRANSPORT AND DAMAGE CLAIMS

After receiving your order, please be certain to check it without delay to ensure:

  • All items have been received.
  • Nothing has been damaged during transport.
  • All claims must be made within 10 days of receipt of goods.
  • Please send us a picture of any glass that arrives broken.
  • Claims can be made at info@artelglass.com or by phone:
    • Prague Tel: +420 271 732 161
  • ARTĚL will replace any item that has been damaged as quickly as possible. We will cover the cost of sending the replacement.

NOTE: If you have received a damaged item in your shipment, please do not discard the box the shipment came in. This box is necessary in order for ARTĚL to file a claim with the transportation company. ARTĚL will arrange for collection the box and damaged goods, if necessary, at our cost.

 

TOLERANCES

Slight variations in design, color hue and size may occur as a natural result of the 100% hand-made glassware ARTĚL utilizes for manufacturing. Slight imperfections such as small air bubbles might also occur as they too are a natural occurrence in this type of manufacuring process. The final result will be beautifully hand-crafted piece, that is 100% unique and we hope you will cherish for a lifetime.

 

PRICES AND CURRENCIES

For EU-countries the prices include the VAT of 21%, the rate required by Czech law.

Orders can be paid with the following currencies: Euro, US Dollar and Czech Koruna. You can change the price display to your preferred currency.

 

LOGIN AND PASSWORD

It is not necessary to create an account to place an order on our website. We give you the option to create an account with your email and password; with an account you will enjoy:

  • Faster Checkout
  • Access to your billing and shipping details
  • Ability to view your order history

 

 

PRIVACY AND SECURITY

This Privacy Policy governs the manner in which ARTĚL Glass collects, uses, maintains and discloses information collected from users (each, a "User") of the www.artelshop.com website ("Site"). This privacy policy applies to the Site and all products and services offered by ARTĚL Glass.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

ARTĚL Glass collects and uses Users personal information for the following purposes:


To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.


To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
 

To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

Protection of your personal data is in accordance with the Czech Republic‘s Law on the Protection of Personal Data ch no. 101/2000 Coll. subsequent amendments and regulations.

Encryption of your sensitive data transfer is made with 256-bit GeoTrust® SSL certificate.

Our company does not store any credit card details. All payment details are exclusively stored on the secure server of our payment service provider, HPC Heidelberger Payment Consulting GmbH.

ARTĚL‘s online store is operated by Artěl Glass, LLC, headquartered at Vinohradská 164, 130 00 Prague 3, Czech Republic, File Reference A 40479 registered in the Commercial Register maintained by the Municipal Court in Prague, Czech Republic.

 

Changes to this privacy policy

ARTĚL Glass has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
 

ARTĚL Glass

Vinohradská 164
130 00 Prague 3
Czech Republic

Tel: +420 271 732 161 (Prague)
info@artelglass.com 

Last Updated May 2017 

 

HOW TO BEST VIEW OUR SITE

Browser compatibility
Our website has been optimized for all common web browsers in their latest versions. When using Microsoft Internet Explorer, version 8 or higher should be installed. For Firefox, version 3 or higher is strongly recommended. Our website requires JavaScript to be activated. Our online catalogue ("Browse catalogue" functionality) can be viewed on all mobile devices.

Screen resolution
We recommend a screen width of at least 1024 pixels for best display.

Technical support
If you are experiencing any problems, please do not hesitate to contact us at info@artelglass.com or call us, our customer service team will be glad to assist you.

  • Prague Tel: +420 271 732 161

 

Podle zákona o evidenci tržeb (EET) je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin / According to the Sales Records Act (EET), the seller is obliged to issue a receipt to the customer. At the same time, seller is required to register the received revenue with the tax administrator online; In the event of a technical outage, within 48 hours at the latest

 

According to the Sales Records Act (EET), the seller is obliged to issue a receipt to the buyer. At the same time, he is required to register the received revenue with the tax administrator online; In the event of a technical outage, within 48 hours at the latest

 

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